FAQs

Customization is available for the majority of products in our store. Whether you have a specific design in mind or simply want to incorporate the name of your lodge, we can accommodate your needs. If you lack a design but have ideas, our in-house designers are prepared to assist you in bringing your vision to life effortlessly.

As professional manufacturers, if the product isn’t on our website, we likely can make it. Reach out via Email: info@nextmasonic.com or through our social media channels.

Absolutely Yes! Feel free to place orders via email at info@nextmasonic.com or through our social media channels.

We accept most major credit and debit cards, along with PayPal and wire transfers. For other payment options, reach out to us at info@nextmasonic.com or through our social media channels. Please note that we do not accept cash or checks via mail or in person.

Absolutely! Your safety is our priority. Using your credit/debit card on our website is 100% secure. We implement encryption and other security measures to ensure a safe transaction process. Rest assured, your financial information is protected against loss, misuse, and alteration. Our orders are processed through an SSL Secure e-commerce server. Importantly, we do not store your CREDIT/DEBIT CARD INFORMATION for added security.

Orders made directly on our website are typically processed within 7-12 business days. In case of stock shortages, we’ll promptly notify you. Please allow 2 days for the production of machine-made items and 3-4 days for handmade items.

To check the current status of your order, you can log in to your account on our website. Look for my order section and get the tracking number. Alternatively, you may find a tracking number in the confirmation email you received after placing the order, and you can use it on the shipping carrier’s website to track the package in real-time. If you encounter any issues, please reach out to our customer support team via email: info@nextmasonic.com or through social medias.

Shipping time is subject to various factors, and delivery can take between 7-14 days for your order. Certain items may require additional time, especially custom or hand-embroidered items. Please note that shipping durations can vary based on your location, and public holidays may impact delivery times.

If you have a specific deadline for your order delivery, simply leave us a note at checkout, and we’ll prioritize it accordingly. Alternatively, feel free to reach out to us via email or social medias, and our team will be more than happy to assist you with expediting your order. Your satisfaction is our priority, and we’re here to ensure your needs are met.

Unfortunately, faster shipping is not available at the moment.

We exclusively partner with reputable, well-established companies such as FedEx, DHL, USPS, UPS, and others, depending on the product and your location, to ensure the utmost reliability and trustworthiness in shipping. Rest assured, your parcel is handled with care and is 100% safe and secure throughout the delivery process. Experience hassle-free shipping with us.

We consistently deliver top-quality products at accessible prices, sourcing raw materials from China, USA, Canada, Turkey, Pakistan, India, Germany, and Italy. As professional manufacturers headquartered in Pakistan, we prioritize quality, utilizing premium materials and expert stitching for reliable products.

At Next Masonic, your satisfaction is our priority. If you’re not fully happy with your order, simply email us at info@nextmasonic.com within 30 days of purchase, detailing your reason for return. Please wait for our confirmation before sending the item back. We’ll either refund your purchase or exchange the item as needed. Please note that special order items made to specifications are non-refundable, and shipping and handling charges are not returned.

Certainly! Once you’ve initiated the return process by emailing us at info@nextmasonic.com we’ll promptly provide you with the nearest return address based on your location. This ensures a convenient and efficient return process for you.

Our products are already on sale, and we’re committed to delivering unbeatable value with our competitive pricing. As if that’s not exciting enough, on special occasions, we ramp up the savings even more with additional discounts on our already discounted products. So, whether it’s a regular sale or a special event, you can always count on us to offer fantastic deals that keep your wallet happy.