Return And Refund Policy

OVERVIEW

Please note: we do not accept returns due to a change of mind. Our refund and return policy is valid for 30 days from the date of purchase. If more than 30 days have passed since your purchase, we’re unable to offer a full refund or exchange.

To qualify for a return, the item must be unused, in its original condition, and with the original packaging intact. We require proof of purchase, such as a receipt, to process returns.

In some cases, we might only grant partial refunds, such as when:

  • The item is not in its original condition, has visible damage, or parts are missing for reasons unrelated to our error.

REFUNDS

Once we receive your returned item, our team will inspect it. You’ll receive an email confirming that we have your item, along with our decision to approve or reject your refund. If approved, we’ll process your refund and credit your original method of payment within 7 business days.

LATE OR MISSING REFUNDS

If you haven’t received your refund after the specified time frame, please contact us at info@nextmasonic.com, and we’ll assist you with resolving the issue.

EXCHANGES

We only offer exchanges for items that are defective or damaged. If you wish to exchange an item for the same product, please contact us at info@nextmasonic.com. We’ll guide you through the next steps.

SHIPPING RETURNS

If you’re returning an item, you’re responsible for the shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from the refund amount. Please be aware that the time required for an exchanged item to reach you can vary based on your location.

NEED HELP?

If you have any questions or require further assistance, don’t hesitate to contact us at info@nextmasonic.com. We’re here to help.